Ketika
English (PH), change edition

Each edition has its own language, prices, and local examples.

Refund policy

Last updated November 10, 2026

Every guide on Ketika comes with a 14-day money-back guarantee: a full refund within 14 days of purchase, no need to explain why.

How it works

  1. Email support@nftai.pro within 14 days of your purchase, from the email address you used to buy.
  2. Tell us which order you want refunded. You don't need to explain why, although we're grateful if you do.
  3. We refund the full price to your original payment method, usually within 5 business days. Your bank, card issuer, or e-wallet may take a few more days to show it.

When a refund is processed, access to the refunded guide ends.

All-Access

The same 14-day guarantee applies to All-Access. If you bought a single guide first and then upgraded, both orders can be refunded within 14 days of each purchase.

After 14 days

After 14 days we don't usually give refunds, because you have had the full guide for two weeks. If something went wrong on our side, such as an access problem we couldn't fix, write to us anyway and we will find a fair solution.

Complaints

We reply to every refund request and complaint within 7 calendar days. If we haven't solved it by then, you may bring your complaint to the Department of Trade and Industry (DTI).

This policy does not limit any rights you have under Philippine law, including the Consumer Act of the Philippines (Republic Act 7394) and the Internet Transactions Act of 2023 (Republic Act 11967).