Refund policy
Last updated on November 10, 2026
Every guide on Ketika comes with a 14-day full refund. Not useful to you? You get the full amount back.
How it works
- Write to support@nftai.pro within 14 days of your purchase, from the e-mail address you used to buy.
- Tell us which order you want refunded. You do not need to explain why, although we are grateful if you do.
- We refund the full amount you paid, taxes included, to your original payment method: the same UPI account or card. We usually start the refund within 5 working days. Your bank may then take a few more working days to show it.
When a refund is processed, access to the refunded guide ends.
All-Access
The same 14-day full refund applies to All-Access. If you have already bought a single guide and then upgraded, both orders can be refunded within 14 days of each purchase.
Money debited, but no access
If your bank app shows a debit but you did not receive the sign-in e-mail, do not pay again. Write to support@nftai.pro with the e-mail address you used and the UPI or bank reference number. We will either give you access or make sure the money comes back to you.
After 14 days
After 14 days we do not usually offer refunds, because you have had the full guide for two weeks. If something went wrong on our side, such as an access problem we could not fix, write to us anyway and we will find a fair solution.
Your legal rights
This policy does not limit any rights you have under Indian consumer law, including the Consumer Protection Act, 2019. If you are unhappy with how we handled a refund, see "Complaints and grievances" in the terms of use.